Microsoft Support

Increasing the personalization of the Microsoft Support experience.

SCROLL

Microsoft Support, made personal. Less work to get help.

RoleCapstone Product Designer
Team4 designers + Microsoft sponsor
TimelineMar – Jun 2023
ToolsFigma, UserTesting.com, Microsoft Teams

A 12-week capstone with Microsoft, rethinking how people find help.

Started with 8 interviews, then surveys, affinity mapping and competitive analysis.

Tested with 20+ people, from low-fi sketches to high-fi prototypes.

Guided by senior Microsoft designers.

25%less user workload, on a site serving 1B+ people
Our capstone team with our Microsoft sponsor